Privacy Policy

Thrive Physio Plus

Effective Date: 19th June, 2025

1. Purpose and Commitment

Thrive Physio Plus  is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, disclose, and protect personal information, particularly health information, in the course of providing high-quality allied health services.

2. Scope

This policy applies to all staff, contractors, and health practitioners engaged by Thrive Physio Plus, and covers all personal information collected through our clinic, website, booking platforms, or other forms of communication.

3. What Information We Collect

We collect personal and sensitive information necessary to deliver our services, including:

• Full name, date of birth, gender, contact details
  
• Medicare number, health fund details, billing/payment information
  
• Health and medical history, referral details, diagnostic results
  
• Emergency contact and next of kin information
  
• Communication records between you and your treating clinician(s)
  
  

We will only collect sensitive information with your consent or where required or authorised by law (APP 3).

4. How We Collect Information

We collect your personal information:

• Directly from you (e.g., via intake forms, consultations, emails, telephone)
  
• From third parties (e.g., general practitioners, specialists, hospitals, health funds), with your consent
  
• Through our website, digital platforms, and booking systems (e.g., IP addresses, cookies)
  
  

We will take reasonable steps to notify you of the collection (APP 5), including the purpose and any third-party disclosures.

5. Why We Collect and Use Your Information

Your personal and health information is collected for purposes including:

• Providing allied health services (e.g., physiotherapy, massage therapy)
  
• Coordinating care with other healthcare providers
  
• Communicating with you about your appointments and care
  
• Administering payments, rebates, and insurance claims
  
• Meeting our legal and regulatory obligations
  
• Improving our services and business operations
  
  

We will not use or disclose your personal information for any other purpose without your consent, unless required or authorised by law (APP 6).

6. How We Store and Secure Your Information

We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, unauthorised access, modification, or disclosure (APP 11). This includes:

• Secure electronic medical record systems
• Password-protected databases and practice software
  
• Physical security of our clinic premises
  
• Access controls and staff confidentiality agreements
  
  

When no longer required, your information will be destroyed or de-identified in accordance with our legal obligations.

7. Disclosure of Personal Information

We may disclose your personal information to:

• Other healthcare providers involved in your care (e.g., GPs, specialists)
  
• Medicare, private health insurers, or billing platforms
  
• Third-party service providers (e.g., IT support, cloud storage) bound by confidentiality and privacy obligations
  
• Government agencies or regulators, where required by law
  
  

We do not disclose personal information to overseas recipients unless required, and only with your express consent and assurance of adequate data protection (APP 8).

8. Access and Correction of Your Information

You have the right to access and request correction of your personal information (APPs 12 & 13). To do so:

• Contact us in writing (see Section 10)
  
• We will respond within a reasonable timeframe, typically within 30 days=
  
• Requests may be subject to verification and, in some cases, a reasonable administrative fee
• If we deny access or correction, we will provide a written explanation
  
  

9. Website and Digital Privacy

Our website may use cookies to enhance user experience and track usage data. This data is anonymised and used for analytical purposes. You can manage cookie preferences through your browser settings.

We may use third-party booking systems or email services that collect limited personal data. These platforms comply with Australian privacy laws or offer equivalent protection.

10. How to Contact Us

For any questions, concerns, or complaints about your privacy or this policy, please contact:

Privacy Officer
Thrive Physio Plus
5/453-459 Fullarton Road, Highgate
8490 0777
[email protected]

We take privacy complaints seriously and will respond promptly in accordance with our obligations under APP 1. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our practices, or technology. The most current version will always be available at our clinic and on our website.

Last Reviewed: 19/6/2025
Next Review Due: 19/6/2026